Oportun. Inc

Collections Quality Analyst Bilingual

Req No.
2017-5245
Department
Operation Control Management
Type
Regular Full-Time
MX-GUA-Leon

Overview

Oportun is a financial technology company founded in 2005. Our mission is to provide affordable loans that help people with little or no credit history establish credit and build a better future. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history that other lenders consider “unscorable.”  

  

In recognition of Oportun’s goals of increasing economic opportunity for our clients, promoting community development, and serving low-income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution or CDFI. 

 

At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.

 

Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day.”

Responsibilities

  • Provide feedback and an appropriate coaching to all call center agents.
  • Help and support all operation agents to work in their opportunity areas
  • Provide continuous training on all new procedures
  • Communicate effectively with all operational areas when new procedures and policies

Qualifications

  • Great communication skills
  • The candidate must be creative, proactive, can work well in a team environment.
  • Must be able to help all personnel develop their skills.
  • Analysis, planning and organizational skills.
  • Feedback experience.
  • Basic Excel knowledge
  • Good writing skills
  • Full time availability
  • English fluency is a must

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