Oportun. Inc

Senior IT Support Specialist

Req No.
2017-5086
Department
Information Technology
Type
Regular Full-Time
MX-GUA-Leon

Overview

Oportun is a financial technology company founded in 2005. Our mission is to provide affordable loans that help people with limited credit history so they can establish credit and build a better future. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history – people other lenders consider “unscorable.”  

  

In recognition of Oportun’s goals of increasing economic opportunity for our clients, promoting community development, and serving low-income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution or CDFI. 

 

At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.

 

Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day.”

 

Responsibilities

  • Provide Senior technical support for critical business systems to our associates in our Mexico offices.
  • Troubleshoot, install or resolve software issues using departmental procedures and standards
  • Configure and deploy new systems
  • Understand networks and troubleshoot issues
  • Ability to assist with technical support troubleshooting and resolution of Windows and desktop support applications either over the phone or onsite.
  • Uses remote control tools to help troubleshoot and resolve issues for remote locations.
  • Provide superior customer service.
  • Ability to communicate and explain issues and resolutions with technical and non-technical resources.
  • Analyze current equipment and give recommendations on replacing hardware as necessary.
  • Develop strong partnerships with internal associates.
  • Deliver flawless support and customer service.
  • Ability to define and document level 1 processes for troubleshooting and resolution of routine fixes and training.
  • Constantly monitor individual queue and prioritize accordingly to meet SLA.
  • Work with vendors to resolve issues in a timely manner
  • Assist the Field Tech team with next level support

Qualifications

DESIRED SKILLS & EXPERIENCE:

 

  • Bi-lingual in English and Spanish is a plus
  • 5+ years of Information Technology experience.
  • Exceptional customer service experience.
  • Knowledge of upgrading PC hardware, including memory modules, hard-discs, CD-ROMs, etc.
  • Knowledge and working experience with Windows XP, 7
  • Knowledge of Linux operating systems.
  • Excellent written and oral communication skills Highly motivated and willing to do what it takes to get the job done
  • BA in Computer Science, A+ certification, MCSE, MCSA or other Microsoft Certification

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