Oportun. Inc

QA Bilingual Analyst

Req No.
2017-5066
Department
Operation Control Management
Type
Regular Full-Time
MX-GUA-Leon

Overview

Oportun is a financial technology company founded in 2005. Our mission is to provide affordable loans that help people with little or no credit history establish credit and build a better future. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history that other lenders consider “unscorable.”  

  

In recognition of Oportun’s goals of increasing economic opportunity for our clients, promoting community development, and serving low-income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution or CDFI. 

 

At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.

 

Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day.”

Responsibilities

  • Responsibilities:

    • Listen and evaluate calls, and documentation to ensure adherence to Collections Policies & Procedures, including regulatory items.
    • Communicate effectively with all operational areas when fails on procedures occur.
    • Track different kind of communications held with the business.
    • Pay attention to any update in the procedures or any event that could potentially put the company in risk, and take necessary actions to resolve.

     

Qualifications

  • Qualifications:

    • Excellent written and oral skills
    • QA and/or Collections experience preferred
    • Work well in a team environment.
    • Analysis, planning and organizational skills.
    • Intermediate Excel knowledge
    • Full time availability
    • 85% of English, oral read and written
    • SIP advanced knowledge (preferable)
    • FDCPA knowledge- (preferable)

     

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